Coaching is usually done over the phone but can also be face-to-face. In addition to allowing frequent, regular contact, it makes it easy to stay in the "coaching relationship", since the client can call from their office, home, car or hotel. The person coached completes a coaching call strategy form prior to each call, describing the current challenges and the progress they’ve made since the last call. Most people are coached two hours a month, in either four 30-minute sessions, three 40-minute sessions or two 1-hour sessions.
The focus of the call is determined by the client. The coach helps them to solve the problems and make the most of the opportunities. When they are missing a principle or distinction, we draw one so they can see a whole lot better. When they are taking on a large goal, we help them design and project and provide the support and structure needed to make sure it gets done. We bring out the clients best by offering ideas, expecting a lot, helping them strategize and celebrating the wins. There is often "fieldwork", where the client is given a formula, new perspective or a challenge to try something in a new way. That forms the basis for the next call.